As software developers it is our ability to listen to our customers throughout the process not just during some artificially time boxed requirements gathering phase and tell them the truth about their wants, needs, hopes, and desires, with all the complexities, and painful realities that transform our customers from being part of the problem to being part of the solution. Unlike those who hire us to turn dream into virtual reality we need to be proactive and deeply, personally responsible.
Source: “Requirements aren’t evil, we are“, Stephen Cohen, msdn.com
